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CCI, Vet
They say feedback is a gift, and its true – if you know how to use it.
Author
Even the best vet practices have room to improve their customer experience – just ask Dr Susan Bibby, owner of MyVet Strathfieldsaye in Bendigo, Victoria. Since it opened 7 years ago the clinic has been dedicated to delivering a...
Michael Mckeand
Every vet knows that the first thing you say to a prospective patient on the phone has the biggest impact on their choice to book with your practice. Not only does what you say matters, it also matters how you say it.