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Learning how to master your consult isn’t just about getting more clients into the clinic – it’s about delivering better results for the pets already in your care.

It can enable you to deliver complex medical information in a...

Even the best vet practices have room to improve their customer experience – just ask Dr Susan Bibby, owner of MyVet Strathfieldsaye in Bendigo, Victoria. Since it opened 7 years ago the clinic has been dedicated to delivering a...

In the fast-paced realm of customer service, the power of first impressions cannot be overstated. This truth holds especially true in phone interactions, where the lack of face-to-face communication heightens the need for...