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Learning how to master your consult isn’t just about getting more clients into the clinic – it’s about delivering better results for the pets already in your care.

It can enable you to deliver complex medical information in a...

They say feedback is a gift, and its true – if you know how to use it.

Even the best vet practices have room to improve their customer experience – just ask Dr Susan Bibby, owner of MyVet Strathfieldsaye in Bendigo, Victoria. Since it opened 7 years ago the clinic has been dedicated to delivering a...

While there is no denying that vets are talented and passionate individuals, sometimes it’s a struggle to have “the hard” conversations with pet owners.

Every vet knows that the first thing you say to a prospective patient on the phone has the biggest impact on their choice to book with your practice. Not only does what you say matters, it also matters how you say it.