Health Care

We know client experience, and we understand the challenge that small business faces in creating a client centric business. Drawing on our experience in the health care sector we  understand challenges business owners face.   

If your goal is to create a sustainable client focusses business, we can help. Reach out to us, and let's start a conversation that could transform your business.

Client experience in healthcare, often referred to as patient experience, plays a crucial role in the overall quality of healthcare services. We help healthcare business identify steps in their patient’s journey that could be improved and then identity solutions to fix them.

A patient customer journey covers all interactions that they have with the healthcare system, from the initial contact to ongoing care and follow-up. Research tells us that a positive client experience in healthcare is associated with better patient satisfaction, improved adherence to treatment plans, and overall better health outcomes.

Healthcare providers going virtual

In the ever-evolving landscape of healthcare, physicians and medical practices are continually seeking innovative solutions to streamline operations and prioritise patient care. One such solution gaining prominence is the use of virtual medical receptionists and administrators. These external providers act as an extension to a medical team, offering flexibility, cost-effectiveness, and expertise to handle reception and administrative duties remotely.

For our healthcare clients typically they may choose to delegate the following tasks: 

  • Inbound and outbound call handling, following up referrals, and message taking.
  • Reducing wasted time and no-shows by actively managing the schedule with appointment reminders, text and email messages, and follow-up calls as required.
  • CRM and database file management
  • Scheduling of check-ups, surgeries, and new patients
  • End-to-end billing management, including rebates for Medicare and private health funds.
  • Processing of inbound and outbound correspondence and report creations

CX First's team of medical professionals are based onshore in Australia and are skilled in providing patient care and handling many administrative responsibilities. They possess extensive expertise in the healthcare sector and excel in communication, organisation, and time management. Consequently, they assist in ensuring the seamless operation of your practice.

CX First is a cost-effective choice for doctors who do not want or desire additional full-time staff on their premises, who operate from various consulting rooms, or who are in the early stages of establishing a private practice.


Healthcare providers and organisations are increasingly recognising the importance of a patient-centered approach in delivering high-quality healthcare services. If you need help creating a patient-focusses business, get in touch.