--- title: The CX Connection description: Welcome to The CX Connection, CX First's premier blog dedicated to the world of customer experience. Dive into expert insights, industry trends, practical tips, and success stories. Whether you're a small business owner or a customer service professional, join us as we explore the latest in CX strategies, innovations, and solutions to drive business growth and create meaningful customer relationships. Stay connected, stay informed, and transform your approach to customer experience with The CX Connection. --- [![CX FIRST](https://www.cxfirst.com.au/hs-fs/hubfs/CXFIRST%20LOGO.png?width=120&height=75&name=CXFIRST%20LOGO.png "CX FIRST")](https://www.cxfirst.com.au) Open menu - [Home](https://www.cxfirst.com.au) - [About Us](https://www.cxfirst.com.au/about-us) - [News](https://www.cxfirst.com.au/blog) - [Our Services](https://www.cxfirst.com.au/services) - [CCI](https://www.cxfirst.com.au/customer-care-insights) - [V-Care](https://www.cxfirst.com.au/v-care) - [CX Training](https://www.cxfirst.com.au/cx-training) - [Consumer insights](https://www.cxfirst.com.au/consumer-insights) - [CX Strategy and Design](https://www.cxfirst.com.au/cxstrategydesign) - [Our Sectors](https://www.cxfirst.com.au/sectors) - [Veterinary](https://www.cxfirst.com.au/vetcx) - [Home](https://www.cxfirst.com.au/vetcx) - [Customer Care Insights](https://www.cxfirst.com.au/vetcx/insights-program) - [V-Care](https://www.cxfirst.com.au/vetcx/our-services-vcare) - [CX Training](https://www.cxfirst.com.au/vetcx/our-services-cx-training) - [Consumer insights](https://www.cxfirst.com.au/vetcx/consumer-insights) - [The Perfect Consult](https://www.cxfirst.com.au/vetcx/perfectconsult) - [Health Care](https://www.cxfirst.com.au/health-care) - [Professional Services](https://www.cxfirst.com.au/professional-services) - [Trades](https://www.cxfirst.com.au/trades) [Contact Us](https://www.cxfirst.com.au/contact-us) [![CX FIRST](https://www.cxfirst.com.au/hs-fs/hubfs/CXFIRST%20LOGO.png?width=120&height=75&name=CXFIRST%20LOGO.png "CX FIRST")](https://www.cxfirst.com.au) Close menu - [Home](https://www.cxfirst.com.au) - [About Us](https://www.cxfirst.com.au/about-us) - [News](https://www.cxfirst.com.au/blog) - [Our Services](https://www.cxfirst.com.au/services) - [CCI](https://www.cxfirst.com.au/customer-care-insights) - [V-Care](https://www.cxfirst.com.au/v-care) - [CX Training](https://www.cxfirst.com.au/cx-training) - [Consumer insights](https://www.cxfirst.com.au/consumer-insights) - [CX Strategy and Design](https://www.cxfirst.com.au/cxstrategydesign) - [Our Sectors](https://www.cxfirst.com.au/sectors) - [Veterinary](https://www.cxfirst.com.au/vetcx) - [Home](https://www.cxfirst.com.au/vetcx) - [Customer Care Insights](https://www.cxfirst.com.au/vetcx/insights-program) - [V-Care](https://www.cxfirst.com.au/vetcx/our-services-vcare) - [CX Training](https://www.cxfirst.com.au/vetcx/our-services-cx-training) - [Consumer insights](https://www.cxfirst.com.au/vetcx/consumer-insights) - [The Perfect Consult](https://www.cxfirst.com.au/vetcx/perfectconsult) - [Health Care](https://www.cxfirst.com.au/health-care) - [Professional Services](https://www.cxfirst.com.au/professional-services) - [Trades](https://www.cxfirst.com.au/trades) [Contact Us](https://www.cxfirst.com.au/contact-us) First Prev [1](https://www.cxfirst.com.au/blog) [2](https://www.cxfirst.com.au/blog/page/2) [Next](https://www.cxfirst.com.au/blog/page/2) [Last](https://www.cxfirst.com.au/blog/page/2) # BLOG Stay tuned with our news, expert tips and articles. ## From the blog ![Navigating the Chaos Part 2: Proactive Management and Delegation for Veterinary Practice Success](https://www.cxfirst.com.au/hubfs/Businessman%20presenting%20chaos%20concept%20in%20her%20palm.jpeg) [CCI](https://www.cxfirst.com.au/blog/tag/cci), [Vet](https://www.cxfirst.com.au/blog/tag/vet) ### [Navigating the Chaos Part 2: Proactive Management and Delegation for Veterinary Practice Success In this episode of our podcast, we dive into the heart of the challenges that many veterinary practice owners and managers face on a daily basis—balancing clinical responsibilities with leadership roles while managing a chaotic...](https://www.cxfirst.com.au/blog/navigatingchaos-0) [Author](https://www.cxfirst.com.au/blog/author/opportunityrings) [Author](https://www.cxfirst.com.au/blog/author/opportunityrings) October 3, 2024 · 5 mins read ![Navigating the Chaos](https://www.cxfirst.com.au/hubfs/Businessman%20presenting%20chaos%20concept%20in%20her%20palm.jpeg) [CCI](https://www.cxfirst.com.au/blog/tag/cci), [Vet](https://www.cxfirst.com.au/blog/tag/vet) ### [Navigating the Chaos In the fast-paced world of veterinary practice, chaos can seem like the norm. For many practice owners and managers, the daily grind feels more like putting out fires than executing a well-thought-out plan. You might find...](https://www.cxfirst.com.au/blog/navigatingchaos) [Author](https://www.cxfirst.com.au/blog/author/opportunityrings) [Author](https://www.cxfirst.com.au/blog/author/opportunityrings) August 23, 2024 · 3 mins read ![A Day in the Life of a Virtual Receptionist](https://www.cxfirst.com.au/hubfs/VetCX/Untitled%20(500%20x%20250%20px)%20(300%20x%20175%20px)%2010.png) [V-Care](https://www.cxfirst.com.au/blog/tag/v-care) ### [A Day in the Life of a Virtual Receptionist In the bustling world of veterinary clinics, where every phone call represents a potential lifelong client, ensuring exceptional customer experiences is paramount. Imagine the seamless operation of your clinic where every call is...](https://www.cxfirst.com.au/blog/a-day-in-the-life-of-a-virtual-receptionist) [Author](https://www.cxfirst.com.au/blog/author/opportunityrings) [Author](https://www.cxfirst.com.au/blog/author/opportunityrings) May 15, 2024 · 3 mins read ![Mastering Difficult Conversations: A guide for Veterinary Professionals](https://www.cxfirst.com.au/hubfs/Website%20Images/Copy%20of%20photo%206.jpg) [CX Training](https://www.cxfirst.com.au/blog/tag/cx-training) ### [Mastering Difficult Conversations: A guide for Veterinary Professionals In the dynamic world of veterinary practice, difficult conversations are an inevitable part of the job. Whether it's discussing a pet's diagnosis, treatment options, or end-of-life care with their devoted owners, these...](https://www.cxfirst.com.au/blog/mastering-difficult-conversations-a-guide-for-veterinary-professionals) [Author](https://www.cxfirst.com.au/blog/author/opportunityrings) [Author](https://www.cxfirst.com.au/blog/author/opportunityrings) April 19, 2024 · 3 mins read ![The 7 steps for the perfect consult](https://www.cxfirst.com.au/hubfs/low-res-photo-shoot-46_Dr-Clair-square.jpg) [Vet](https://www.cxfirst.com.au/blog/tag/vet), [Perfect Consult](https://www.cxfirst.com.au/blog/tag/perfect-consult) ### [The 7 steps for the perfect consult **Learning how to master your consult isn’t just about getting more clients into the clinic – it’s about delivering *better* results for the pets already in your care.** **It can enable you to deliver complex medical information in a...**](https://www.cxfirst.com.au/blog/perfectconsult) [Michael Mckeand](https://www.cxfirst.com.au/blog/author/michael-mckeand) [Michael Mckeand](https://www.cxfirst.com.au/blog/author/michael-mckeand) February 27, 2024 · 3 mins read ![Do you know what your clients think when they call your practice? The gift of feedback...and how to use it.](https://www.cxfirst.com.au/hubfs/17.png) [CCI](https://www.cxfirst.com.au/blog/tag/cci), [Vet](https://www.cxfirst.com.au/blog/tag/vet) ### [Do you know what your clients think when they call your practice? The gift of feedback...and how to use it. They say feedback is a gift, and its true – if you know how to use it.](https://www.cxfirst.com.au/blog/thegiftoffeedback) [Author](https://www.cxfirst.com.au/blog/author/opportunityrings) [Author](https://www.cxfirst.com.au/blog/author/opportunityrings) February 27, 2024 · 2 mins read ![Podcast: How myvet Strathfieldsaye became number 1 in CX](https://www.cxfirst.com.au/hubfs/MyVet%20team.jpg) [CCI](https://www.cxfirst.com.au/blog/tag/cci), [Vet](https://www.cxfirst.com.au/blog/tag/vet) ### [Podcast: How myvet Strathfieldsaye became number 1 in CX Even the best vet practices have room to improve their customer experience – just ask Dr Susan Bibby, owner of MyVet Strathfieldsaye in Bendigo, Victoria. Since it opened 7 years ago the clinic has been dedicated to delivering a...](https://www.cxfirst.com.au/blog/myvetstrathfieldsaye) [Michael Mckeand](https://www.cxfirst.com.au/blog/author/michael-mckeand) [Michael Mckeand](https://www.cxfirst.com.au/blog/author/michael-mckeand) February 27, 2024 · 3 mins read ![Podcast: Mastering Hard Conversations with Dr Claire Stevens](https://www.cxfirst.com.au/hubfs/low%20res%20photo%20shoot-8.jpg) [Vet](https://www.cxfirst.com.au/blog/tag/vet), [Perfect Consult](https://www.cxfirst.com.au/blog/tag/perfect-consult), [CX Training](https://www.cxfirst.com.au/blog/tag/cx-training) ### [Podcast: Mastering Hard Conversations with Dr Claire Stevens **While there is no denying that vets are talented and passionate individuals, sometimes it’s a struggle to have “the hard” conversations with pet owners.**](https://www.cxfirst.com.au/blog/masteringhardconversations) [Author](https://www.cxfirst.com.au/blog/author/opportunityrings) [Author](https://www.cxfirst.com.au/blog/author/opportunityrings) February 27, 2024 · 2 mins read ![Podcast: Why the first thing you say on the phone matters most](https://www.cxfirst.com.au/hubfs/Untitled%20(500%20x%20250%20px)%20(300%20x%20175%20px)-1.png) [CCI](https://www.cxfirst.com.au/blog/tag/cci), [Vet](https://www.cxfirst.com.au/blog/tag/vet) ### [Podcast: Why the first thing you say on the phone matters most Every vet knows that the first thing you say to a prospective patient on the phone has the biggest impact on their choice to book with your practice. Not only does *what* you say matters, it also matters *how* you say it.](https://www.cxfirst.com.au/blog/podcast-why-the-first-thing-you-say-on-the-phone-matters-most) [Author](https://www.cxfirst.com.au/blog/author/opportunityrings) [Author](https://www.cxfirst.com.au/blog/author/opportunityrings) February 26, 2024 · 2 mins read ![The Art of the Consult: Communication Skills That Build Client Trust](https://www.cxfirst.com.au/hubfs/18.png) [Training](https://www.cxfirst.com.au/blog/tag/training), [CX Strategy](https://www.cxfirst.com.au/blog/tag/cx-strategy) ### [The Art of the Consult: Communication Skills That Build Client Trust In the world of professional services, whether it be healthcare, legal, financial, or any other advisory domain, the consultation process is a critical touchpoint. It's more than just an exchange of information; it's an...](https://www.cxfirst.com.au/blog/the-art-of-the-consult-communication-skills-that-build-client-trust) [CX First](https://www.cxfirst.com.au/blog/author/cx-first) [CX First](https://www.cxfirst.com.au/blog/author/cx-first) January 10, 2024 · 3 mins read Prev [1](https://www.cxfirst.com.au/blog) [2](https://www.cxfirst.com.au/blog/page/2) [Next](https://www.cxfirst.com.au/blog/page/2) © 2026 CX First. All rights reserved. | Terms of Use | Privacy Policy [Looking to Build a New Website ![built-by-digikat](https://4277803.fs1.hubspotusercontent-na1.net/hub/4277803/hubfs/Nexus%20Funnel/img/logos/built-by-digikat.png?width=34&height=34&name=built-by-digikat.png) Built by DigiKat](https://www.digikat.com.au/)