Elevating Client Experiences for Sustainable Business Growth.

At CX First, we believe that every client interaction is an opportunity to grow. Our mission is to empower small businesses with custom-crafted client care solutions that not only satisfy but delight. Experience the difference that professional, tailored client service can make for your business.

At CX First, we are passionate about transforming customer interactions into memorable experiences. Established in 2018, we've dedicated ourselves to helping small businesses across diverse sectors—veterinary, health, professional services and trades—thrive through exceptional customer experience strategies.

Our journey began with a simple yet powerful realisation: the heart of every successful business is its connection with customers. This led us to develop a suite of services designed to cater to the unique needs of small and medium businesses. From insightful consumer analysis and custom-tailored training to our innovative V-Care program, we provide the tools and expertise to turn every customer interaction into an opportunity for growth.

With a team of dedicated professionals, each an expert in their field, we bring a blend of creativity, data-driven insights, and a deep understanding of customer dynamics to the table. Our approach is not just about providing services; it's about building partnerships and being a part of our clients' journeys towards sustainable success.

At CX First, we're more than just a service provider; we're your partner in creating lasting customer relationships and achieving business excellence. Let's redefine customer experience together.


At CX First, we specialise in turning customer interactions into growth opportunities for businesses. Our range of services is carefully designed to meet the diverse needs of industries such as veterinary, health, professional services and trades. Discover how our solutions can transform your customer experience.

Customer Care Insights

Dive deep into the heart of your customer interactions. Our Customer Care Insights service provides an in-depth analysis of how your customers perceive their phone interactions with your business. Uncover valuable insights and make informed decisions to enhance customer satisfaction.


Boost your business efficiency and client service with V-Care - a virtual support team to help your business with call handling, reception and administration tasks. The service integrates fully with your business and helps create a seamless and positive experience for your clients.

CX Training

Empower your team with our customised CX Training courses. Focusing on both inbound and outbound phone skills and customer journey mapping, we equip your staff with the knowledge and tools to create exceptional customer experiences at every touchpoint.

Consumer Insights

Stay ahead of the curve with our Consumer Insights service. Utilising rich data and targeted analysis, we help you understand the evolving consumer landscape, enabling you to prepare for future trends and make strategic decisions for your business.

CX Strategy and Design
Improve your end-to-end client journey.  In a competitive marketplace understanding your client pain points can be a game changer. CX First can help unlock your client’s end-to-end journey with your brand. Identifying pain points and developing tools, process improvements and actionable strategies to elevate your client loyalty and retention.

Each service is a step towards redefining your customer's journey with your business. At CX First, we're committed to helping you build sustainable, client-centric growth. Let's create exceptional experiences together.

How We Do It:

At CX First, our approach to enhancing client experience is both innovative and proven. We blend cutting-edge technology, data-driven strategies, and personalised attention to transform how businesses interact with their client. Here's a glimpse into our methodology:

In-Depth Analysis and Customisation:
Every business is unique, and so are its clients. We begin by conducting a thorough analysis of your current customer interactions and experiences. This allows us to tailor our services specifically to your business needs, ensuring maximum effectiveness and impact.

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Data-Driven Insights:
Leveraging the power of data, we gather and interpret consumer behaviour and trends. This empowers us with actionable insights, enabling us to predict client needs and preferences and help your business stay ahead of the curve.

Expert Team Collaboration:
Our team of experts, each specialising in different aspects of client experience, collaborates closely with your business. We believe in a partnership approach, where your goals become our mission. Together, we craft strategies that resonate with your clients and align with your business objectives.

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Continuous Improvement and Adaptation:
The client experience landscape is ever-changing. We continuously monitor and adapt our strategies to keep up with evolving client expectations and market trends. This commitment to agility ensures your business stays relevant and competitive.

Empowerment through Training:
We don't just consult; we empower. Our training programs are designed to equip your team with the skills and knowledge to deliver outstanding client experiences consistently. From frontline staff to management, we ensure everyone is aligned with your customer experience goals.

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Measurable Results and Feedback Loop:
Measuring success is key to our approach. We establish clear metrics and KPIs to track the effectiveness of our strategies. Regular feedback and performance reviews help us refine our approach, ensuring continuous improvement and long-term success.

CX First changed the game for our clinics when they assisted with the massive call volume during COVID and continue to do so. Their remarkable team of vibrant medical receptionists truly provides our patients with a friendly, warm, and understanding service, as our front desk staff is frequently informed.

Medical Centre, Adelaide, SA

CX First was recommended to us by a colleague when our newly opened general practise was unable to keep up with the call volume. We were initially sceptical that our calls would not be answered in clinic, but it soon became apparent that utilising CX First services would be extremely beneficial.

General Practice, Brisbane, QLD

On days when we have staff shortages or illness, we are able to continue without major disruption thanks to the services provided by CX First, which we are able to call on at short notice.

Medical Centre, Sydney, NSW

We discovered CX a few years ago when we needed help with our phones. Since then, we have engaged them for CX training and they manage our client feedback process. This has helped us to understand what our clients think of us and provide a better service.

Vet Practice, Adelaide, SA

Get in Touch with Us

We're excited to hear from you! Whether you have a question, need advice, or are ready to transform your customer experience, our team at CX First is here to help. Fill out the form below, and we'll get back to you as soon as possible.